dewiLegal Notice
This page sets out the legal framework under which we at dewi operate our platform. Our service is available only in jurisdictions where local law permits online gaming and sportsbook operations. We do not offer our services in any jurisdiction where online wagering is prohibited.
Users accessing dewi are responsible for verifying that access and use comply with the laws of their own jurisdiction. We provide this legal notice to ensure transparency about our operational scope, data handling, and user responsibilities. We serve users across supported regions in Indonesia including Jakarta, Surabaya, Bandung, and Medan, subject to compliance with applicable local regulations.
If you have questions about your jurisdiction's legal status or dewi's service availability in your region, contact our support team before creating an account. We cannot provide legal advice, but we can confirm whether we operate in your area.
Service availability and jurisdiction restrictions
We at dewi operate under jurisdiction-restricted access. Our platform is available only where local law explicitly permits online gaming, sports prediction, and casino-style gaming. We do not operate in jurisdictions where these activities are prohibited or restricted by law.
Users are solely responsible for determining whether accessing and using dewi complies with their local jurisdiction's laws and regulations. We undertake to respect all applicable regulatory requirements in the regions where we operate. If your jurisdiction prohibits online wagering, you may not access or use our platform. Violation of local law is your responsibility, not ours.
We do not claim licenses or government approvals for specific countries
Our service operates under jurisdiction-restricted access only. We make no representations about licenses, endorsements, or approvals from any government or regulatory body.
User eligibility and account responsibility
By creating an account on dewi, you affirm that you meet all eligibility requirements set by your jurisdiction. You must be of legal age in your region to participate in online gaming and must comply with all local gambling laws. We do not conduct legal age verification beyond the standard KYC process—users are responsible for ensuring their own eligibility.
We reserve the right to close any account that we reasonably believe violates local law or our terms. If we terminate your account due to jurisdiction restrictions or legal compliance concerns, we will process any outstanding balance to your original payment method within our standard withdrawal timelines.
Data protection and privacy framework
We handle your account data—including KYC documents, payment information, and transaction history—under strict data protection practices. All information is encrypted using TLS 1.2 protocol and stored securely on our servers. We do not share personal data with third parties except where required by applicable law or to process your payments and withdrawals.
Your KYC documents (ID photo, selfie, proof of address) are stored separately from your playable account and used only for identity verification and regulatory compliance. These documents are not shared with marketing partners, analytics firms, or any external service. We retain KYC data for the duration of your account and for periods required by applicable data-retention law in your jurisdiction.
Payment processing and financial compliance
We process deposits and withdrawals through certified payment partners including DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers via mobile banking, local payment, online payment, and e-wallet. All payment information is tokenized and never stored in plain text on our systems. We comply with anti-money laundering (AML) standards and reserve the right to request additional verification if we detect suspicious transaction patterns.
Your deposits are held in segregated merchant accounts and remain your property. We do not use customer funds for operational expenses or any other business purpose. Withdrawals are processed to your original payment method only—we do not permit transfers to third-party accounts.
Dispute resolution and liability limitations
All game outcomes and settlement results on dewi are final. Disputes must be reported within 24 hours of the disputed event. We investigate all claims and respond with findings within one business day. If we confirm a system error, we will correct your account accordingly. If no error is found, your original settlement stands and is not subject to further appeal.
We limit our liability for any indirect, incidental, or consequential damages arising from your use of dewi. Your sole remedy for any service disruption, data loss, or account issue is correction of your account balance or refund of the disputed amount, at our discretion.
Compliance and regulatory notice
We at dewi maintain compliance with all applicable regulations in the jurisdictions where we operate. This includes Know Your Customer (KYC) verification, anti-money laundering (AML) screening, and reporting of suspicious activities where required by law. We do not knowingly serve users in prohibited jurisdictions and take active measures to prevent such access.
Our platform operates under the principle that users are responsible for their own legal compliance. We do not provide legal advice about gambling laws, tax obligations, or regulatory status in any jurisdiction. If you are uncertain whether dewi is accessible or legal in your region, consult your local legal authority before creating an account.
Prohibited jurisdictions and account termination
We may terminate accounts and block access from jurisdictions where we determine that service provision violates local law. If we believe an account is accessing our platform from a prohibited jurisdiction, we will close the account and process any balance to the original payment method. We will not refund any fees or penalties resulting from jurisdiction violations.
Service interruption and platform changes
We reserve the right to suspend, modify, or terminate our platform, any game offering, or service in any jurisdiction at any time. If we discontinue service in your jurisdiction, we will provide reasonable notice and process all outstanding balances to your original payment method within our standard withdrawal windows. During the notice period, users may request withdrawals; after the effective termination date, access will be blocked.
We at dewi operate transparently under the framework that services are available only where applicable law permits. Users are responsible for verifying their legal status and compliance with local regulations. For legal inquiries or jurisdiction questions, contact our support team. We will respond to legal requests from relevant authorities according to our obligations under applicable law.