dewi Privacy Policy
This page describes what we collect when you use dewi and how we keep that data protected. We take your privacy seriously and handle all account information according to best practices for data security and user rights.
We collect information only when necessary to verify your identity, process your payments, and support your account. Your data is encrypted, stored securely, and shared only with trusted payment processors and regulatory authorities where required by law.
Our privacy practices apply across all dewi services—whether you access our platform via Android APK, iOS Safari, or mobile browser on any device. We describe below what information we collect, how we use it, and your rights regarding your data.
What we collect when you use dewi
We collect your email address or phone number when you open an account. We also collect your password (encrypted immediately upon submission) and your account preferences, such as language and notification settings.
During KYC verification, we collect scanned images of your government-issued ID, a live selfie holding that ID, and proof of your residential address. We store these documents encrypted and separately from your account profile. We use them only for identity verification and regulatory compliance—never for marketing or third-party sharing unless required by law.
We collect your payment information when you deposit or withdraw. For wallet payments via DANA, e-wallet, mobile banking, local payment, or online payment, we receive only payment confirmations and do not store your wallet credentials. For bank transfers via e-wallet, mobile banking, local payment, online payment, or e-wallet virtual accounts, we record the transfer details and virtual account numbers for settlement purposes.
We never store your wallet or credit card passwords
Payment authorizations happen directly between your bank or wallet and our payment processor. We see only the transaction confirmation, not your credentials.
We collect transaction data—every deposit, withdrawal, bet, and game result—and store it in your account ledger. This data is retained for regulatory purposes and to support dispute resolution. We also collect IP addresses, device identifiers, and connection logs to prevent fraud and identify technical issues.
How we use your data on dewi
We use your email and phone number to send account notifications, withdrawal confirmations, and support responses. We use your KYC documents to verify your identity and comply with anti-money-laundering (AML) regulations. We use your payment information to process deposits and withdrawals and to comply with financial regulations in your jurisdiction.
We analyze anonymized transaction patterns to identify and prevent fraudulent activity, account manipulation, and collusion. We do not use your personal data for marketing emails or promotional campaigns without your consent. You can disable all non-essential notifications in your account settings.
Data storage and international transfer
Our servers may be located outside your jurisdiction, including regions across Asia and Europe. By using dewi, you consent to your data being stored and processed on servers outside Indonesia. We maintain equivalent data protection standards regardless of server location, using TLS 1.2 encryption for all data in transit and encryption at rest for sensitive fields.
We retain your transaction history and account data for a minimum of five years to comply with AML regulations and to support potential disputes. We delete your KYC documents upon your request, subject to regulatory record-retention windows. Your login credentials remain encrypted permanently until you delete your account.
If you request account deletion, we anonymize your personal data but retain a transaction record linked only by an account ID number. This allows us to comply with financial audit requirements while protecting your personal identity.
Third-party processors on dewi
We work with payment processors to handle mobile banking, local payment, online payment, e-wallet, mobile banking, and bank transfer payments. These processors see only the information necessary to complete your transaction—typically your name, transaction amount, and account ID. They have their own privacy policies and handle payment data according to their security standards.
We also work with independent gaming auditors who verify our random-number generation systems for slot games and live-dealer software. These auditors may access anonymized game outcome data but do not see personal account information.
Your rights on dewi and data access
You have the right to request a copy of all personal data we hold about you. Contact our support team via mobile chat or email, and we will provide your data in a portable format within 30 days. You can request deletion of your account and associated personal data anytime, subject to regulatory record-retention windows.
You can update your email, phone number, and account preferences directly in your account settings on dewi. You can disable push notifications, change your language preference, and manage which communication channels receive your alerts.
You have the right to dispute any transaction or data handling. Contact our support team with details of your concern, and we will investigate within one business day. If we find an error, we will correct your account balance immediately.
Cookies and tracking on dewi
We use session cookies to keep you logged into your account on mobile browsers. These cookies are essential and do not track your behavior outside dewi. You can clear cookies in your browser settings; this will log you out of your account.
We do not use third-party tracking cookies or analytics scripts that follow you across other websites. Our analytics are internal and measure only traffic patterns within dewi—never linking to external platforms or advertisers.
When you access dewi via Android APK, we may collect device-specific information (device model, Android version, app version) to optimize our app performance and identify compatibility issues. You can disable this in your app privacy settings.
Contact and updates
If you have questions about our privacy practices, contact our support team via mobile chat or email. We respond to privacy inquiries within one business day during standard business hours.
We may update this privacy policy periodically. Material changes will be announced by email to all active users. Your continued use of dewi after an update constitutes acceptance of the new privacy policy. If you do not agree with changes, you may request account deletion and withdrawal of your balance.
We at dewi remain committed to protecting your data while maintaining the operational transparency and regulatory compliance your account requires. Your personal information is encrypted, your financial transactions are secure, and your privacy rights are respected across all dewi services.