dewi Terms of Use

We at dewi operate an online gaming and sportsbook platform available in supported jurisdictions where local law permits. Our terms outline how we manage your account, process deposits and withdrawals, handle disputes, and protect your data. By using dewi, you agree to these conditions.

Our service is jurisdiction-restricted. We do not offer our platform in any jurisdiction where online wagering is prohibited by local law. Users are responsible for verifying that access and use of dewi comply with their own jurisdiction's legal requirements. We serve regions across Indonesia including Jakarta, Surabaya, Bandung, and Medan, subject to applicable regulations in each area.

This document explains our core policies regarding account eligibility, payment processing, bonus terms, and dispute resolution. We encourage you to read these terms carefully before creating an account on dewi.

Account opening and eligibility on dewi

When you open an account with us, we require an email address or phone number, a password, and completion of our Know Your Customer (KYC) verification process. We ask for a government-issued ID, a live selfie holding that ID, and proof of your residential address. Our verification team reviews all submissions within one business day.

We do not create accounts for users under the age limit set by local law in your jurisdiction. You represent that you meet all age and legal eligibility requirements when you register. We reserve the right to suspend or close any account that violates our eligibility criteria.

KYC documents are mandatory before your first deposit

We keep your identity documents encrypted and separate from your account profile, used only for verification and regulatory compliance.

Your account credentials are personal and non-transferable. You are responsible for maintaining the confidentiality of your password. If you suspect unauthorized access, contact our support team immediately and reset your password—all active sessions will terminate.

Account restrictions and closure

We may restrict, suspend, or close your account if we detect suspicious activity, repeated policy violations, or non-compliance with our verification requirements. We will notify you of account closure by email and SMS to your registered contact details. If your account is closed, we process any pending withdrawals to your original payment method within our standard review windows.

Deposits, withdrawals, and payment processing

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers through mobile banking, local payment, online payment, and e-wallet virtual accounts. Your deposit appears in your dewi account balance immediately upon payment confirmation. We do not hold funds or apply processing fees on deposits.

Withdrawals return to your original payment method. We apply a 24-hour verification window on most withdrawal requests to prevent fraud and confirm your identity. After verification, processing typically completes within one to two business days depending on your payment partner. Bank transfers may take additional business days during weekends or holidays like Idul Fitri, Idul Adha, or Imlek.

Minimum withdrawal amounts: We enforce minimum withdrawal amounts that vary by payment method. Your account displays the applicable minimum when you initiate a withdrawal.

Bonus terms and conditions

We may offer welcome bonuses or promotional credits to new accounts. Any bonus offer displays specific terms at the time of availability—typically including minimum deposit requirements, turnover conditions, and eligible game categories. Bonuses are subject to verification; incomplete or suspicious accounts may forfeit bonus credits.

We do not permit bonus abuse, including collusion with other accounts, exploitation of technical errors, or use of automated tools. We reserve the right to cancel bonus credits and close accounts engaged in prohibited bonus activity.

Our dewi policy on disputes and liability

All game outcomes on our platform—including sports predictions, live-dealer results, and slot spins—are determined by certified random-number generation or live dealing according to industry standards. Our results are final and not subject to dispute unless we have made a documented system error.

If you believe an error has occurred, contact our support team via mobile chat or email within 24 hours of the disputed transaction. We investigate all claims and respond with findings within one business day. If we confirm a system error, we will correct your account balance accordingly.

Data protection and privacy

We encrypt all account data using TLS 1.2 protocol. Your payment information, identity documents, and transaction history are protected by industry-standard security practices and kept confidential. We do not share your personal data with third parties except where required by law or to process your payments.

Your KYC documents are stored securely separate from your account profile and used only for identity verification and regulatory compliance. You may request deletion of your account and associated data by contacting our support team—we will process such requests within 30 days subject to applicable record-retention laws.

Jurisdiction notice

Our services are available only in jurisdictions where local law permits online gaming and sportsbook wagering. Access from prohibited jurisdictions violates our terms and may violate your local law. We do not provide legal advice regarding your jurisdiction's regulations—you are responsible for determining whether access and use of dewi complies with your local laws.

We undertake to respect all applicable regulatory requirements in the jurisdictions where we operate. We maintain compliance with KYC, anti-money laundering (AML), and responsible-operator standards as set by relevant regulators.

Termination and changes to terms

We may update these terms at any time. Material changes will be announced by email to all users. Continued use of dewi after an update constitutes acceptance of the new terms. If you do not agree with changes, you may close your account and request withdrawal of your balance.

We reserve the right to terminate our service in any jurisdiction, suspend operations temporarily, or close the platform entirely. In the event of service termination, we will provide notice to all active users and process all outstanding withdrawals according to our standard timelines. Our service is available only where applicable law permits and subject to any regulatory suspension or prohibition in your jurisdiction.

For questions regarding these terms, contact our English-speaking support team via mobile chat or email. We respond to inquiries during business hours and aim to address account and policy questions within one business day.

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